Customer Support Center

The KCnet customer support center is intended to assist users in troubleshooting and configuring their internet related software for use with KCnet.  If your questions are not answered here or if you require additional assistance please visit our contacts page for information on how and when to reach our support staff.

Internet Access

Web Hosting

Dialup Support

    Need help in setting up your dialup connection or are experiencing trouble with your connection? Our step-by-step walkthroughs for most major operating systems (including Windows 95, 98, Windows NT, Windows 3.x, Macintosh, and more) are designed to help you get up and running in no time.

Web Page Publishing with FTP

   Need help uploading your web page or experiencing problems while uploading?  Our configuration guide to FTP can help get your page uploaded and accessible to the world in just minutes.

Email Support

     Included with every account is an internet email address. Your email address is  In this section, we will show you how to configure most major email applications to receive your KCnet email.

Web Page Publishing with MS FrontPage

   If you have chosen MS FrontPage to publish and design your web site, our FrontPage help section can help you get your site published to the web with just a few simple steps.

Newsgroup Support

   Newsgroups are a worldwide public message board that hosts thousands of topic-specific discussion forums.   Included with every account is access to our newsgroup (NNTP) server.  In this section, we will show you how to configure many of the most popular newsgroup reader applications.

CGI, Secure Forms, and Virtual Email

   Included with all web hosting accounts are several advanced features and options, such as CGI bins, ASP, PHP, database connectivity, secure forms and virtual email addressing.  This section will help you setup and configure these options.

TCP/IP Settings and Access Numbers

    Connecting to the Internet requires the right information. Our "TCP/IP Settings & Access Numbers" section will help you answer questions about server names, IP addresses and phone numbers, and more.

Beginner Guides to Web Design (HTML)

   Interested in designing and building your own website.  We've compiled links to some of the Internet's top HTML guides and help sites.  

Miscellaneous Help Files

Frequently Asked Questions (FAQ)

   This section contains questions and answers to most commonly asked questions concerning Internet connectivity. This section is continually updated, so be sure to check back regularly for updates.

Software Downloads

   The internet is always changing, having the latest software can make your Internet experience a more enjoyable one. This section contains links to the most popular software sites, making it easy for you to upgrade your current applications or experiment with new ones.


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