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Customer Support Center

The KCnet customer support center is intended to assist users in troubleshooting and configuring their internet related software for use with KCnet.  If your questions are not answered here or if you require additional assistance please visit our contacts page for information on how and when to reach our support staff.

Internet Access

Dialup Configuration
     Step-by-step dialup configuration walkthroughs for most major operating systems, including Windows XP, Me, 98, 95, Windows NT, Windows 2000, Windows 3.x, Macintosh, and more.
 

Email Configuration
     Step-by-step walkthroughs for configuring most major email applications, including Microsoft Outlook, Outlook Express, Netscape Messenger, Eudora, and more.
 

Newsgroup Access
     Step-by-step walkthroughs for configuring most popular newsgroup reader applications, including Microsoft Outlook Express and Netscape Messenger.
 

Instant Messaging
     Instant messaging allows you to keep in contact with your friends and family while online.  Even if you are switching from another ISP, you can continue communicating with your buddies via these applications.
 

Web Content Filtering
     These Internet content filtering applications help you keep your children safe from accessing inappropriate material while browsing the web.
 

Virus Detection and Removal
     Having an antivirus package installed on your computer is the first step in prevention.  These links can help you clean and protect your computer from malicious viruses.
 

Pop-up Ad Blocking and Spyware Detection
     When pop-up ad windows litter your desktop and other ads compromise your privacy, it's time to take action.  These applications can help put an end to these annoyances.
 

Miscellaneous Help Files

Frequently Asked Questions (FAQ)
     Answers to the most commonly asked questions concerning KCnet services. This section is continually updated, so be sure to check back regularly for updates.
 

Software Downloads
     Having the latest software can make your Internet experience a more safe and enjoyable one. This section contains links to the most popular software sites, making it easy for you to upgrade your current applications or experiment with new ones.

Digital Phone Service

Setup & Installation Instructions
     Step-by-step walkthrough for installing your KCnet Digital Phone Service ATA (Analogue Telephone Adapter).

 
Digital Phone Trouble Shooting Guide
     Solutions to common problems associated with digital phone service / VoIP.

 

Web Hosting

Plesk Control Panel Documentation & Tutorials
     The included documentation and Flash tutorials will help you get the most out of your web site hosted on our Linux or Windows based servers featuring the Plesk Control Panel.
 

Website Publishing via FTP
     The most common method for uploading website files is FTP, File Transfer Protocol.  This information can help you get your website uploaded and available to the world in minutes.
 

Website Publishing via Microsoft FrontPage
     If you have chosen Microsoft FrontPage to design your web site, our FrontPage help section will help get your site published to the web in just a few simple steps.
 

Virtual Email Setup
     Virtual email, also known as email aliasing, enables you to utilize email addresses that contain your own domain name.  This section will help get you started.
 
 

CGI scripts and Custom Programming
     This section contains settings and information about installing pre-built cgi scripts, accessing your cgi-bin for custom scripting, ASP, PHP, and database connectivity.
 

Secure Forms and Ecommerce
     In order to provide your customers a secure environment to conduct web based transactions, KCnet offers access to a secure server, this guide will help you get started.
 

Beginner Guides to Web Design (HTML)
     Designing your own website is not only easy, it's fun.  To help you get started, we've compiled a list off some of the Internet's top HTML guides and help sites.

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